* Subject to cost/distance
** Subject to distance
*** Subject to flight availability and proximity of nearest airport

Shipping Service Information

Same Day Services

These services do not carry the same service guarantees that standard delivery schedules do and are subject to availability

Small Parcel Services

We ship with internationally recognized parcel carriers based on delivery time and services offered.

Determining Dimensional Weight for Small Parcel Shipments for Air & Ground

When shipping via air services, couriers require that the shipping weight be determined by the greater of the actual weight of the boxed product or its dimensional shipping weight. The formula for calculating dimensional shipping weight is as follows:

L x W x H/166 for domestic air shipments and L x W x H/139 for international air shipments. Rice Lake Weighing Systems takes the added precaution of double boxing some of our electronic products and balances. This may result in dimensional weight charges by the carrier when shipping by air. Even with this added precaution, we suggest that you always ship high precision and fragile products via air service.

Less Than Truck Load (LTL)

Full service LTL coverage for the continental United States, Puerto Rico, Canada and Mexico.
Note: A standard LTL delivery is considered to be one that ships from either a company or partner dock to arrival at a standard commercial address with disposition of the goods at the rear of the truck to enable off loading by material handling equipment provided by the consignee at either ground level or via loading dock. Allied to this, the freight in question should be palletized and secured in a way to facilitate the safe handling of the freight with no one dimension over seven feet, six inches.

Any LTL delivery falling outside of this criteria may well accrue accessorial charges levied by the carrier in line with their tariff rules. It is recommended that any potential accessorial cost are discussed at the time of order placement so that these costs can be billed appropriately at the time of shipment. If this is not the case, RLWS reserves the right to charge the customer retrospectively for any accessorial costs incurred during the delivery process.

Accessorial charges include, but are not limited to the following: Lift gate, Call for appointment, Guaranteed delivery; by end of day or 10:30 a.m. (where available). Excessive length, Inside delivery (Note: Inside of first threshold crossed only), High-cost delivery areas such as government sites and mines, Re-delivery, Re-consignment, Residential, and restricted access shipments. All prices are available on request.

Full Truckload

Various truckload providers give us the ability to ship to the contiguous United States, Alaska, Canada and Mexico.

Forwarders (International Freight)

We can provide service through a forwarder of our choice, or select one of your preferred forwarders.
Air freight: All of our forwarders are internationally recognized brands.
Ocean freight: All of our forwarders are internationally recognized brands.

Rice Lake merchandise is packaged carefully to arrive at your location on time, intact and in perfect working order. We don’t ship damaged goods, and we work with many of the most reputable national carriers. But know this—anytime a package is sent, as many as 2 out of 100 will be mishandled. To be sure your business doesn’t take the hit for someone else’s mistake—INSPECT before you sign.

Whether or not the product itself has been damaged, remember—your signature accepts the delivery as is, releasing the carrier and supplier of all liability, unless you take action:

• Make note of any damage to the packaging, no matter how slight, including re-packaging, water damage, scratches to paint, etc.
• Take photos if possible to back up any necessary claims.
• Do not accept or sign for as “unchecked”—this is not an acceptable disclaimer.
• Where damage to contents is obvious, take photos and refuse the shipment.

Notify your supplier immediately with the claim number provided by the driver. Noting the condition of your delivery upon receipt is the only recourse when making a damage claim. Follow these steps and you’ll get replacement merchandise faster, keep costs down and ensure the carrier is held responsible for their mistakes; not you, and not your supplier.