Tom Van Fleet, president of Peninsula Scale in Soldotna, Alaska, had to move fast for the crew of the Time Bandit. That’s the ship that plies the Bering Sea in search of the Deadliest Catch® on the Discovery Channel. The ship was in port for a brief call before it had to head out again. They needed to replace their wire ropes that were too rusted to be safe.

That’s not a Rice Lake product, but Tom called Roni Engen, his favorite Rice Lake customer service representative. Roni located the wire rope and had it sent to Alaska overnight express. Now there’s a photo of the Rice Lake shipping department in a place of honor in the office of the Time Bandit’s skipper. Tom Van Fleet, pictured on the deck of the Time Bandit, says when he calls Rice Lake, he insists on working with Roni.